Based on the following table and dialogue, answer questions 22-31.

	NON-IMMIGRANT VISA (NIV)SERVICES	IMMIGRANT VISA (IV)SERVICES
Routine Visa Applications	-Monday, Wednesday, Thursday:09:00-12:00	-Tuesday:08:00-10:00 -By online appointment system only
Official/ Diplomatic Visa Applications	-Monday, Tuesday,Thursday, Friday:08:00-13:30 -No interview necessary	-Tuesday:10:00-12:00 -By online appointment system only
Visa Interviews	-Monday, Wednesday, Thursday:08:00-12:00 -By online appointment system only	-Friday:13:30-17:00 -By telephone appointment system only
Visa Pick-up	-Monday, Wednesday, Thursday:13:30-16:00 -Passports will only be released to passport holder or person previously designated on application form with proper ID (passport or driver's license).	-Thursday:13:30-17:00 -Passports will only be released to passport holder.
Non-Emergency Telephone Inquiries	-Monday through Thursday: 13:00-17:00 -(212)847-2300	-Monday through Thursday: 13:00-17:00 -(212)847-2700
Emergency Telephone Inquiries	-Monday through Friday: 18:00-20:30 -(212)847-2100	-Monday through Friday: 18:00-20:30 -(212)847-2500
E-mail Inquiries	USAConsul@usa.gov	USAConsulImmigration@usa.gov

US Consulate, Reception Desk-Monday

Consulate Staff, Joanna: Good morning! Welcome to the US Consulate. How can I assist you today?

Fred: I submitted my IV application last week. When can I come and pick up my visa?

Joanna: After a successful interview, you can pick it up on the following ( A ).

Fred: Oh, I see. Are there any other times that I can pick it up?

Joanna: Unfortunately, no. That's the only time that's scheduled for IV pick-up.

Fred: Hmm, alright. Thanks very much.

Hiroshi: Hi there. Do I have to pick up my visa or can someone else pick it up?

Joanna: Are you applying for non-immigrant or immigrant status?

Hiroshi: I applied for non-immigrant status and my wife applied for immigrant status.

Joanna: Well, then, your wife has to come in personally to pick up her visa, but you can designate her on your visa application and she can pick it up for you.

Hiroshi: Great, thanks so much!

Consulate Staff, Ricardo: (B)Joanna, there's a diplomat here who wants to schedule an IV interview in-person.

Joanna: Okay, I will help them in just a minute.

Ricardo: By the way, how are things going today?

Joanna: It's only 10:15, but it's so ( C )! I wonder why that is. Anyway, do you have any idea who's next? The queuing system broke down this morning, so I have to give people numbers by hand.

Ricardo: Sounds like you've really been working hard this morning. Why don't you ( D )?

Joanna: That's a fantastic suggestion. Would you mind giving me a raise, as well?

Ricardo: You just started working here, so I think it's a little bit too early for that! Maybe after you've been here for 10 or 15 years like Shaun.

Consulate Staff, Shaun: I heard that! I've never gotten a raise from him. Don't believe him, Joanna.

Eun Sung: Excuse me, where can I find American Citizen Services?

Ricardo: Walk through that door, take a right, go all the way down the hall, and you'll see it on your left.

Eun Sung: Thanks very much. Also, where can we pick up forms for routine visa applications?

Ricardo: Next door in Visa Application Services.

Eun Sung: Thank you again. OK, mom, let's go.

Ricardo: Joanna was right. The line just isn't stopping today.

• 22. Choose the most appropriate phrase for (A).
  • a. Friday afternoon
  • b. Friday morning
  • c. Thursday afternoon
  • d. Thursday morning
• 23. Which part of sentence (B) should be given the most stress in spoken conversation?
  • a. there's
  • b. wants
  • c. schedule
  • d. in-person
• 24. Choose the word that is NOT appropriate for (C).
  • a. busy
  • b. crowded
  • c. packed
  • d. early
• 25. Which one is the most appropriate phrase for (D)?
  • a. answer the phone
  • b. get a new computer
  • c. go have lunch
  • d. take a break
• 26. Which sentence is true about visa interviews?
  • a. Both Routine IV and NIV interviews can be scheduled on Fridays.
  • b. NIV visa interviews are on Monday, Wednesday, and Thursday mornings.
  • c. Official/Diplomatic visa applicants never have to come in for an interview.
  • d. Visa interviews are only accepted online.
• 27. Which service is available tomorrow?
  • a. Official/Diplomatic IV interviews
  • b. Official/Diplomatic NIV interviews
  • c. Routine IV application
  • d. Routine NIV application
• 28. Which sentence can be guessed about Joanna and Ricardo's working relationship?
  • a. Joanna and Ricardo are both new employees.
  • b. Joanna and Ricardo are same-level colleagues.
  • c. Joanna is Ricardo's superior.
  • d. Ricardo is Joanna's superior.
• 29. Which of the characters is most likely an American citizen?
  • a. Eun Sung
  • b. Fred
  • c. Fred's wife
  • d. Hiroshi
• 30. How can you make IV interview appointments?
  • a. By online appointment system and telephone appointment system
  • b. By online appointment system only
  • c. By telephone appointment system only
  • d. No interview is necessary
• 31. Why is the consulate staff especially busy today?
  • a. It is the weekend.
  • b. There are many people planning to travel abroad.
  • c. There are not enough staff today.
  • d. The system controlling people's turns is broken today.